Terms & Conditions

Effective Date: Feb 16th, 2025

Welcome to www.auralessence.in (“Website”), owned and operated by Aural Essence, a skincare and wellness brand dedicated to offering premium-quality hydrosols and essential oils. By accessing or using our website, you agree to be bound by these Terms and Conditions.

If you do not agree with these Terms, please do not use the Website.

1. Eligibility

You must be at least 18 years old or have parental/legal guardian consent to use this Website. By using our Website, you represent that you meet this requirement.

2. Product Information & Usage Disclaimer

• All products sold by Aural Essence are for external use only, unless specified otherwise.

• While we use only high-quality, natural ingredients, we do not guarantee that our products will be suitable for every skin type. A patch test is recommended before full use.

• Our products are not intended to diagnose, treat, cure, or prevent any disease. Consult a medical professional for specific health conditions.

• Aural Essence is not responsible for any adverse effects resulting from the use or misuse of any product purchased via our Website.

3. Orders & Payments

• All prices are listed in INR and include applicable taxes.

• We accept various payment methods including credit/debit cards, UPI, and net banking through secure third-party payment gateways.

• Once an order is placed, you will receive a confirmation email. Aural Essence reserves the right to refuse or cancel any order at our sole discretion.

4. Shipping & Delivery

• We aim to dispatch products within 1–3 business days. Delivery times may vary depending on your location and external logistics.

• Delivery delays due to external factors (e.g., courier delays, weather) are beyond our control.

• Free or paid shipping eligibility will be communicated during checkout.

5. Returns & Refunds

• Due to the nature of skincare products, we do not accept returns unless the product received is damaged, defective, or incorrect.

• To request a refund or replacement, email us at support@auralessence.in within 48 hours of receiving the order, with clear photos of the issue.

• Refunds, once approved, will be processed within 5–7 business days.

6. Intellectual Property

All content on this Website—including product images, text, logos, branding, and graphics—is the property of Aural Essence and protected by copyright and intellectual property laws. You may not copy, reproduce, or use any content without prior written consent.

7. Limitation of Liability

To the maximum extent permitted by law, Aural Essence shall not be liable for any direct, indirect, incidental, or consequential damages arising from:

• Use or inability to use the Website or products

• Errors, omissions, or inaccuracies in the product descriptions or Website content

8. Privacy Policy

By using this Website, you also agree to our Privacy Policy, which governs how we collect and use your personal information.

9. User Conduct

You agree not to:

• Misuse the Website or post harmful content

• Attempt to gain unauthorized access to systems or data

• Engage in any activity that disrupts or interferes with the Website or our services

10. Modification of Terms

We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page with a revised “Effective Date.” Continued use of the Website constitutes acceptance of the updated Terms.

11. Governing Law

These Terms are governed by the laws of India. Any disputes arising from your use of the Website or products shall be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka.

12. Contact Information

For any questions or concerns about these Terms, please contact us at:
📧 support@auralessence.in
📍 Bangalore, Karnataka, India